Susan B.
I arrived 2 minutes after closing and the salesman helped me to pick up my sample so I didn’t have to make another trip. Thank you!
Laurie L.
The store pick up of our samples was great however the paint colors are not the same as the swatches. We are thinking that maybe you can't get the exact match in a sample?
Jaideep D.
Great customer service!
clay c.
Have been using Dunn Edwards paints for many years now (switched from the other high end brand due to better quality and performance). I order online and run in to pick up the paint when ready. Staff is knowledgeable and courteous.....No complaints at all....
Joleen W.
Ready for me and helpful finding the other supplies I needed
Michael L.
Helpful, knowledgeable employees. This is my go-to store for paint and supplies for home improvement projects.
Lindsey P.
Pickup in store was very quick and easy
Nancy N.
Friendly encounter.
Joseph G.
Got what I wanted, right on time. Not much else to say.
Luke F.
They couldn't find my order at first, and now you have double charged my credit card and can't figure that out so I had to report you as fraud to my cc carrier. Will never go again
Brad H.
Easy order and quick pickup
jim s.
Order stated ready for pick up "Monday at 9:00AM".
Went in Tuesday and the order was never filled. Credit Card was charged though.
Lois C.
While the paint applies nicely, its smell is very strong, persisting even after one week. Even with ventilation I suffered headaches after using. I will finish this bathroom project with the paint, but will not use it again.
Polly B.
The ordering was very easy, but the pick up was delayed because they didn’t have the order. We had to wait while they made it. Just a little inconvenient.
Paul R.
I ordered the paint online due to a neighborhood association request and it was ready the next day. I walked in, gave my name and BAM....I had the gallon of paint in my hand. The customer service was great and funny. I appreciate her and her nice attitude.
James W.
Ordering and pickup was easy
Allan B.
Easy to order, pay and pickup.
Donella G.
Paint was ready when I arrived. Great service.
Lois A.
The pick up process was very efficient, and i will be using again!
Jennifer L.
Easy pick up, very helpful staff. Helped me to bring paint to my car. Thank you!!
Robert I.
All good. Order online ready following morning
Rena R.
Excellent and accommodating same day customer service. Very much appreciated!
Jamie W.
Picking up the paint went very smoothly. it took awhile to navigate the website to place the order.
Olaf K.
I bought the paint online, it was ready when I went to pick it up and the process to paint the door went smoothly.
Deborah R.
Paint ordered was accurate, ready and waiting for me on time.
Nicholas W.
Pick up was fast, easy and without any trouble! Parking lot was a bit hard to get out of, but there not much the store can do about that.
Overall, a good experience!
Philip C.
Excellent service and the team at this location are really fantastic
Katherine A.
The guy that was there at the pick up orders. Didn't acknowledge/ignore me. You guys need to get someone else this guy has no customer service. I will not be coming to this location anymore. There was a lady at the front who actually helped me. She saw this guy not helping at all. Nice lady!
Paul C N.
I love the online order option. Sometimes they get a bit confused about it at my local pick up. But the last time things went pretty great. Can I suggest a better will call labeling or organizing system?
Joshua M.
It's paint - I ordered it, you guys made it, I picked it up, great job
BJ H.
Staff was very friendly helpful and even carried things to my car or me
Ryan W.
Service was great at this shop! Staff was attentive and resolved all my needs.
Darrin S.
was a bit irritated that i showed up to the store just for them to tell me it was shipped. My order clearly stated that it was to be picked up.
Candace S.
Samples were prepared quickly and they were nice enough to carry them out to my car!!
Jeffrey H.
Nice people with good Customer service.
Chela B.
Easy-peay! Easy way to order paint online & pick up in the store! Great experience!
Diane b.
I waited abut 15-20 minutes to get my order. There was only one other person waiting for his one can of paint. I felt it took too long
Ana G.
Easy to use the website, I had already pick out the paint. Staff was very happy and friendly the morning I picked it up. I would definitely recommend the online purchase system.
Brian C.
Easy pick-up. Items ready as expected. Warm welcome. Courteous staff. Fast and simple.
Amia W.
The worker was very polite and even assisted in carrying my order out for me, which was extremely appreciated and helpful
Jamie L.
order was nowhere to be found. I waited an extra 2 days to pick up and it had never been made.
Andrea R.
Great service at this store - thanks!
Jennifer C.
DE is very professional and helpful. I had a great experience.
William W.
paint matched perfect
Sandi K.
I thought I was ordering metal paint for a pool. I ended up with interior. Not sure how that happened.
Angelo B.
Great staff and good quality of paint.
Kenneth K.
Great experience!
GRACE K.
I love the color and customer service was very helpful.
Bought three different colors of paint over the last two weeks from dunn Edwards! always a good experience there!!!
Bob P.
Purchased 2 sample size paints (8 oz each) to help decide on which one to use. Easy to order and pay, and the samples were ready the next day, pick up in store locally, as promised. Everyone OK.
Deborah H.
Wasn’t quite the right shade
Customer
Due to a shortage of the paint I needed to complete a painting job, I needed to order more to finish. I went online to the DUNN-EDWARDS website to place my order. The selection process went ok and I was scheduled to pick up my order at my local store. When I arrived, somehow the "color" had not made it to the gallon of paint I ordered and paid for..... the attendant at my local store explained that color is added at the pick up time, which she did. She was pleasant and I was able to leave with my can of paint
Linda S.
Easy order and easy pick up.
Eric D.
Store didn’t receive order so paint wasn’t ready. Store able to shoot the paint and have me on my way in less than 15 minutes.
Marna M.
So easy to order online, pay online, then just stop in and get the order within 2 minutes! THANKS
Thomas M.
Pickup went great and the color sample we used as a touch up matched perfectly.
diane r.
Beautiful Pink color. Rich in color and just gorgeous.
Leanne D.
When I arrived, my paid order was already ready to go and I didn't spend more than a few minutes in the store. That was greatly appreciated!
Linda S.
Very smooth. Employee was very nice. Exact match.
James M.
The folks at the store were very friendly. They already knew about my order and had it ready. I think the whole process took two minutes.
MELANIE P.
Very luxurious paint! Low odor! Covers in one coat! Well worth the money!! Best navy blue color!
Joan W.
Great location. It was ready when I got there. Nice sales team
PAULINE M.
It was easy to order online the paint color I needed in the quantity I needed. The order was waiting for me the next day when I got to the store.
Gary R.
Could not purchase & pickup on same day via online.
Only option was next day.
Brisn H.
Greatest customer service in this store!
Alan W.
It's a bummer bc I am a member and was not able to get my membership discount. :(
Andrea A.
the staff were super friendly and very helpful. I would have appreciated knowing the price could have been cheaper had my painter used his account to pay for the paint. The price would have been half. The convenience of using a local store vs. Home Depot is the reason I chose Dunn-Edwards.
Kevin K.
Order was not ready when I went to pick it up. Very nice lady set it up while I waited
Chris N.
Store is understaffed, seems like a tough place to work (ie, workers unhappy and barely responsive). Every step of the process took longer than expected. Waited at least 15 minutes every time I went to the store. Colors not available in paint type. I was told they had to go to another store to pick up that paint type and told to return at a certain time. When I returned, I was told they ran out of time to go to another store, so I had to come back the next day. Five trips to the store for two orders. Employees tried to give wrong (partial) order to my wife. Sherwin-Williams experience was so much better. Even Home Depot customer service was way better than Dunn Edwards. I used to really like visiting the store in San Diego when I lived there. Hate to say it, but I’m never coming back to this store (Folsom Blvd, Sacramento).
Andrew M.
Perfect color match
karen m.
Excellent customer service helping to precisely match a color I had from another company .
ANDREA K.
I called and spoke to Lee when I didn't pick up my order as planned. He thanked me and put my order in a safe place until the following day. I met Andrea and Anthony when I came to pick things up. GREAT interactions, comaraderie, and assistance in selection of rollers and brushes. Anthony carried the gallons of paint to my car as well! I've been your customer since 2020, and thank you AGAIN for your guidance and support!
Janice H.
Paint was ready for5. pick up early. Perfect. match!
Jackie C.
Easy ordering and pickup!
Sandra B.
very friendly staff when I picked up the samples!
Susan B.
Very easy transaction and perfect color match.
Rebecca L.
Ordering and pick up were super easy!
Charles S.
Liked the service, however, it appears the only store at which it was available, was 30 minutes from me.
Anthony C.
Just as expected great quality and the consistency is amazing thanks!
Gary H.
Wasn’t ready on time
