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Refund Policy
See our return policy detailed in our Terms & Conditions section 2.
Leanne D.
When I arrived, my paid order was already ready to go and I didn't spend more than a few minutes in the store. That was greatly appreciated!
Leslie M.
very convenient
Kusha K.
Great paint
Matthew P.
Easy!
Samantha S.
Easy
Linda S.
Very smooth. Employee was very nice. Exact match.
James M.
The folks at the store were very friendly. They already knew about my order and had it ready. I think the whole process took two minutes.
MELANIE P.
Very luxurious paint! Low odor! Covers in one coat! Well worth the money!! Best navy blue color!
Joan W.
Great location. It was ready when I got there. Nice sales team
PAULINE M.
It was easy to order online the paint color I needed in the quantity I needed. The order was waiting for me the next day when I got to the store.
Gary R.
Could not purchase & pickup on same day via online.
Only option was next day.
Brisn H.
Greatest customer service in this store!
Alan W.
It's a bummer bc I am a member and was not able to get my membership discount. :(
Andrea A.
the staff were super friendly and very helpful. I would have appreciated knowing the price could have been cheaper had my painter used his account to pay for the paint. The price would have been half. The convenience of using a local store vs. Home Depot is the reason I chose Dunn-Edwards.
Kevin K.
Order was not ready when I went to pick it up. Very nice lady set it up while I waited
Chris N.
Store is understaffed, seems like a tough place to work (ie, workers unhappy and barely responsive). Every step of the process took longer than expected. Waited at least 15 minutes every time I went to the store. Colors not available in paint type. I was told they had to go to another store to pick up that paint type and told to return at a certain time. When I returned, I was told they ran out of time to go to another store, so I had to come back the next day. Five trips to the store for two orders. Employees tried to give wrong (partial) order to my wife. Sherwin-Williams experience was so much better. Even Home Depot customer service was way better than Dunn Edwards. I used to really like visiting the store in San Diego when I lived there. Hate to say it, but I’m never coming back to this store (Folsom Blvd, Sacramento).
Andrew M.
Perfect color match
karen m.
Excellent customer service helping to precisely match a color I had from another company .
ANDREA K.
I called and spoke to Lee when I didn't pick up my order as planned. He thanked me and put my order in a safe place until the following day. I met Andrea and Anthony when I came to pick things up. GREAT interactions, comaraderie, and assistance in selection of rollers and brushes. Anthony carried the gallons of paint to my car as well! I've been your customer since 2020, and thank you AGAIN for your guidance and support!
Janice H.
Paint was ready for5. pick up early. Perfect. match!
Andrew M.
Great
Mitch M.
Quick and easy.
Jackie C.
Easy ordering and pickup!
Sandra B.
very friendly staff when I picked up the samples!
Susan B.
Very easy transaction and perfect color match.
Rebecca L.
Ordering and pick up were super easy!
Paul K.
Great
Patricia S.
Five stars!!
Charles S.
Liked the service, however, it appears the only store at which it was available, was 30 minutes from me.
Anthony C.
Just as expected great quality and the consistency is amazing thanks!
Gary H.
Wasn’t ready on time
Verm R.
All good
thanks
Reynaldo V.
Great service
Sophie C.
Absolutely love this store. I’ve used the color consultation service to help me narrow down my search for exterior paint for my mid century home. Everyone at this store is super helpful and nice and makes the paint selection process less stressful.
Ronald D.
The process was smooth as could be and the staff as the Long Beach store were great.
Derrick H.
Fast and
Richard H.
I ordered and paid On-Line (Sunday) and arrived next day (Monday) for pick up. Paint was not ready. It did not take long because the foot traffic was light at that time. I did not expect to have to wait. It could have been a lot longer had they been busy. My order was 1 quart of paint.
gary h.
Store staff (person who mixed my paint order) was right on top of my order, professional and helpful.
Brianna C.
Easy & Quick!
Matthew T.
Great customer service very helpful, fast, and efficient. Paint looks great in my closets!
Michelle M.
Love the online order - quick & easy & ready when I arrived! The exquisite paint in eggshell is a beautiful finish - light sheen and wipeable without the gloss. Cottage white is an excellent creamy white - very clean looking/warm white - softer appearing than some of the other whites like birch white.
Joan L.
The team was professional and my order was ready when I arrived.
Mac M.
All good
Jimmy Z.
Order was ready for pickup when i arrived.
George F.
ready when i got there. Helpful, friendly associate.
Michelle M.
Super convenient process ordering online & picking up in store.
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Amanda D.
Thank you for the fast efficiency in this order
Robert R.
Easy process ordering paint sample on line and then picking up the next day with no waiting
Martel P.
Matched perfectly
Lori T.
I don’t use any other brand of paint! Great quality and great service.
Amanda C.
Great customer service.
Suzette W.
Easy peezy
Richard G.
Online ordering was easy and convenient. I needed to touch up some areas on a few walls that had been painted almost twenty years ago. The new paint matched perfectly!
Adrian G.
Loved the color
Bonnie G.
Ready when I arrived to pick it up. Order was correct.
Marcy W.
Order was ready. Staff was kind thoughtful and made sure that I had everything I needed.
Jennifer G.
Delece J.
Smooth process!
Jaime H.
Easy to purchase for in store pickup and wonderful, durable paint!
Luis C.
Great quality paint. Very satisfied with the FLW store’s customer service.
Amanda B.
Amazing! I selected pick up at my local store and before I knew it, it was hand delivered to my address! Customer service is fantastic! I highly recommend Dunn Edwards for your home painting needs!
John V.
Product was ready and on time as they predicted it would be.
April M.
Fast and friendly!
Kusha K.
Great staff. Very helpful
Gabriel B.
I received an email the order was ready to be picked up. Went to the store. The system does not coordinate with the store, the order wasn’t even known by the employees until I arrived. My local store in Peoria AZ is amazing and they had it ready in minutes. Next time I’ll just go in and order. The online ordering is not efficient. But the paint was prepared properly and fit my needs. Store employees were helpful as always
Ken W.
Walked in and out within a minute! Perfect color match.
Rebecca H.
I ordered paint online a few days before pickup to avoid waiting in the store. Through no fault of their own, the store had to send away for the base paint in order to fulfill the order. They were so nice and apologetic for having no way to contact me to let me know of the delay. More a systems issue than negligence on their part. I had to return later in the day when the store was busy for another wait. Total wait time was about a half hour. Should have just ordered in the store. Same wait time but would have saved an extra trip.
chris n.
Great
paul s.
great service in store!
Alex O.
Good
Gary R.
Pick up was quick and easy with my paint being ready for me when I arrived, I ordered online.
MARY ANN H.
It's nice to get a small sample to put in the wall and see how it looks
Neal B.
The staff at Dunn Edwards are responsive, helpful, insightful and all around great to work with.
Alan S.
The website made it very easy for me to pick and order sample paint and then pick it up at the store nearby .. very convenient processes over all .. very helpful team members at the store as well ..
Joseph P.
Great customer service