See our return policy detailed in our Terms & Conditions section 2.
Troy H.
I ordered 4 items online for store pickup in Placentia, CA. They were two paint samples, a quart of exterior primer and 2 quarts of exterior Spartashield in "Picket Fence" white, eggshell sheen. I ordered at 6am. At 10am, I hadn't heard anything from the store. I needed to get my project underway so I went to the store. I contacted a salesperson and he said they didn't have my order. He asked if I had a confirmation number, so I gave him the order number. He said he did see the order, that it hadn't been filled yet and for the future, I should call my orders in, or come to the store directly. He then said he'd have all the paint mixed up quickly for me. After 5 minutes, he returned and said they had no eggshell sheen in quarts and that I'd have to get a gallon. I said fine and they mixed all the paints. He didn't charge me extra for the gallon since I only need the 2 quarts.
It was a frustrating experience but it worked out. It just took a long time from ordering to finally getting my paint.
It seems they're not to keen on serving the once-in-a-while guy like me. It's more set up for the commercial or professional people with accounts there.
Gary R.
Pick up was quick and easy with my paint being ready for me when I arrived, I ordered online.
MARY ANN H.
It's nice to get a small sample to put in the wall and see how it looks
Neal B.
The staff at Dunn Edwards are responsive, helpful, insightful and all around great to work with.
Alan S.
The website made it very easy for me to pick and order sample paint and then pick it up at the store nearby .. very convenient processes over all .. very helpful team members at the store as well ..
