Pickup Instore

I have not decided if I am going with the color, but I was very happy with the online purchase and how easy it was to order a paint sample.

Great service, very professional, knowledgeable and polite. I love coming to this location for all my painting needs.

Efficient

Very convenient with online ordering. You need to make the sample sizes easier to find on the website.

The team was nice to me and the store was very clean. My samples were accurate. What was frustrating was the price of a “cheap” brush to use for the sample. Look the brushes themselves are cheaply made but the price for the single use with the samples was unreal. At least have an option for $1 or give the black sponge one for free. Greedy.

Order was ready early! Very appreciated

Great service and help by your excellent team members

Ordering online was very easy and efficient. Was able to pick up the order the next day, no problem. (Haven't used the paint yet).

Clerk complained about new computer system not notifying them of online purchases. If that is the case, then adjustments need to be made to the system or store personnel have to check on line as a normal SOP everyday.

Nice people in store.

My experience was fantastic!

Uneventful transaction. For my likes, the pick up in the store of the placed order took longer than it should have.

Thanks for making paint color choices so easy…

No

Easy peasy

Not ordering with dunns was a mess. Extremely difficult not user friendly and no one from the stores know how to use it. It goes to one location then they send that to location you want. Problem is they did not transfer notes and options on order not there. For example: I wanted my primer tinted. No option in order so I put it in notes. Since notes don’t get forwarded to pick up my order was wrong.

At first my order could not be found. The you man that assisted me was great. When found, he carried it to my car. Quite effortless....

Store staff were very helpful. I used the website to pick exactly the right paint, the whole process was very simple and smooth.

smooth

First order. Great experience. No issues.

Very easy to order quart of paint online. Ready same day.

The items I ordered were ready for me when I arrived to pick them up.

Friendly staff and very convenient

Easy ordering online, easy pickup. Nice salesman.

Very helpful people!

Everything was great.

Great paint as service as always

This was a great experience. I walked in, when it was my turn they got my order from the back and I was on my way. I will definitely use this service again and it will nudge me to choose DunnEdwards over other vendors.

Quick and easy

My order was waiting for me at the front counter, i was in and out in under a minute!

It was very easy to order a quart of a color I wanted to test on our home’s exterior.

The store had not noticed that I had placed an order to pick up samples. They quickly put my order together when I arrived though

Color match perfect to current home exterior.

Just needed a quart of touch up paint. Matched original paint exactly.

They didn’t show record of since I used SHOP for the purchase. We had the email confirmation so they gave it to us but seems there may be a disconnect when paid by SHOP

Friendly and prompt

as advertised

Asked for exterior paint, I was given interior.

I bought a sample size can of paint to pick up in-store. The order was ready the very same day I ordered it, but I couldn't pick it up until the next day. When I went into the store I was received with a friendly welcome from a young employee. He looked for my order in the computer but somehow he couldn't find it, even after I showed him my confirmation email. He also went to look in the back of the store with no results, he apologized for the inconvenience, then I noticed a small can of paint on the counter and asked him if that one was the one for me, he looked and confirmed the name. He was never rude, I just find odd that he couldn't find it.

Easy to order & quick pickup process.

I’m a homeowner that does my share of painting. Started with Dunn Edward’s 35 years ago. Due to a HOA color issue I migrated to a competitor store, different brand. Never liked their customer service. Dunn Edward’s store in San Juan I have NEVER had an issue with. Live them. Nicest folks to deal with.

I ordered with the Shop App. I went to pick up the order after receiving a notification that it was ready, but the store didn't have it and couldn't locate it. I had to wait 20 minutes for them to make the order.

Good. Smooth.

Staff was great and order was ready on time. Store hours are narrow. Staying open till 6pm would help.

Pick up was fast and easy

Great paint! Great store!

Xlnt staff. Speedy service.

it was convenient, thanks

Easy and efficient. Thanks!

The process of ordering and picking up the order was quick and easy.

Actually provide me with the product I paid for. I never received this order.

It was great and the paint exactly as ordered.

really like being able to order online and pickup. wish that the store could notify me when ready, though

Very helpful with this order and project!

Ordering the paint online makes life so much easier, though it would be helpful if it could be ready in a few hours rather than the next day. The paint color came out perfect, matching the color palette 100%

Door came out great!!

Overall good experience

My order was ready as expected. Quick and easy transaction.

Easy ordering and easy pickup

the only thing that was an issue is your shop program insisted on using our billing address as the ship to address... causing some consternation as it was an in-store pickup. On a previous order, the ship to address was the pickup store. but the team in Hollywood/sunset is great. It's Lettie (sp) who is just super!

Ordered online about 30 minutes before closing night before. Didn't expect to get same day, but would like to get it early in morning. Came into the store at around 7 am to see if I can get the order before the 9 am time and associate said do not see my order. The system has not submitted the store the order yet. How is this even possible that the online order did not transmit overnight?

I like how subtle this yellow is on the walls and ceiling.

We use used this as an accent color on our home and garage door and absolutely love how it compliments our bricks.

The color is off from the actual paint color.

Walked in, asked where I could get the paint I ordered online, and the salesperson got it for me. Easy breezey. Thanks.

Very easy process.

Perfect match.

Good pick up experience

The paint was easy to order (ABM & ARC approved) and pick up. Job was completed

They didn't have the order ready

Friendly staff and great paint selection. Color fits perfectly with the backsplash tiles I installed. Thx!

Perfect color! Very fast service.

Excellent customer service!

Easy process ordering and pick up was a breeze

Ordered at 8:00 PM after the store was closed. Was ready by the time my spouse got there at 6:45 AM the next morning. Phenomenal service.

Great color match.

Fast, easy, and friendly. Even brought the paint to my car. Loved the service!

Paint should have been ready for pick up when I showed up. Employee had to go process it and make me wait for it.

Store staff are great!

Thank You

Great service!

I never received the order. I called the store and the store has no order for me.i think I am buying premium paint and I get nothing. The internet ordering process is so armature. The store couldn’t find my order and couldinf make my order because they said an email wasn’t received. I tried to cancel the order by making another call to customer support and they needed to send a request to their manager. The order still isn’t cancelled and no paint. I paid and have nothing but the run around and headache.

Quick

Got an email that the samples were ready for pickup so I go up there and they are not ready so I had to wait. The service should have been quicker.

Easy to order an easy pick up.

I love the color Sandal, it really compliments the tile I used in our bathroom remodel. It covered the bathroom in two coats. My contractor said the paint was easy to work with.

It’s paint? I bought a gallon for like $80 bucks or so to match my house color and hardly used any of it on a fascia board that was replaced. It’s just paint!

Great staff in Oro Valley, AZ store

Easy

I thought by ordering online and paying in advance, it would not only be easier but faster - that was not the case. I received my email the paint was ready for pick up, but when I showed up, they were unable to find my order and spent nearly 30 minutes calling other stores, asking other colleagues, to finally decide to make the paint I ordered from my email confirmation. I remained calm during the process, but I won't be coming back.

Thank you so much

Love the Aristoshield on my cabinets. Dries hard and never gets sticky.

Super easy

Wonderful customer service by store staff. Fast and helpful.

Fan deck is just what I needed to help me choose my color schemes!

I went to the store they didn’t receive the order. The manager was rude and I had to wait a half hour for them to figure it out and finally make my paint. I will never do that again

We painted our whole interior of our home with Dunn Edwards. I love their paints, even for touch up jobs. I can always count on a superior product.

Friendly and helpful staff (Oro Valley store). Ordered online and received an email with confirmation that paint was ready. Very easy. Also picked up some painting supplies when I was there.

No problems

The online ordering for samples, and in-store pick up is so convenient!