Description
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Refund Policy
See our return policy detailed in our Terms & Conditions section 2.
Jenna Z.
Friendly and prompt
Daniel C.
as advertised
S H.
Asked for exterior paint, I was given interior.
Customer
I bought a sample size can of paint to pick up in-store. The order was ready the very same day I ordered it, but I couldn't pick it up until the next day. When I went into the store I was received with a friendly welcome from a young employee. He looked for my order in the computer but somehow he couldn't find it, even after I showed him my confirmation email. He also went to look in the back of the store with no results, he apologized for the inconvenience, then I noticed a small can of paint on the counter and asked him if that one was the one for me, he looked and confirmed the name. He was never rude, I just find odd that he couldn't find it.
Jill S.
Easy to order & quick pickup process.
Greg E.
I’m a homeowner that does my share of painting. Started with Dunn Edward’s 35 years ago. Due to a HOA color issue I migrated to a competitor store, different brand. Never liked their customer service. Dunn Edward’s store in San Juan I have NEVER had an issue with. Live them. Nicest folks to deal with.
Stephanie G.
Good. Smooth.
Nicole P.
Staff was great and order was ready on time. Store hours are narrow. Staying open till 6pm would help.
Selene G.
Pick up was fast and easy
Danika V.
Great paint! Great store!
Linda S.
Xlnt staff. Speedy service.
Elizabeth O.
it was convenient, thanks
Sydney K.
Easy and efficient. Thanks!
DIANE D.
The process of ordering and picking up the order was quick and easy.
Frank L.
Actually provide me with the product I paid for. I never received this order.
Nancy K.
It was great and the paint exactly as ordered.
Blake K.
really like being able to order online and pickup. wish that the store could notify me when ready, though
Tony A.
Very helpful with this order and project!
Tony K.
Ordering the paint online makes life so much easier, though it would be helpful if it could be ready in a few hours rather than the next day.
The paint color came out perfect, matching the color palette 100%
Donna P.
Door came out great!!
FRANK G.
Overall good experience
Brian C.
My order was ready as expected. Quick and easy transaction.
Donna S.
Easy ordering and easy pickup
David S.
the only thing that was an issue is your shop program insisted on using our billing address as the ship to address... causing some consternation as it was an in-store pickup. On a previous order, the ship to address was the pickup store.
but the team in Hollywood/sunset is great. It's Lettie (sp) who is just super!
Loc T.
Ordered online about 30 minutes before closing night before. Didn't expect to get same day, but would like to get it early in morning. Came into the store at around 7 am to see if I can get the order before the 9 am time and associate said do not see my order. The system has not submitted the store the order yet. How is this even possible that the online order did not transmit overnight?
Stephanie J.
I like how subtle this yellow is on the walls and ceiling.
Deb S.
We use used this as an accent color on our home and garage door and absolutely love how it compliments our bricks.
Wendy E.
The color is off from the actual paint color.
Julie G.
Walked in, asked where I could get the paint I ordered online, and the salesperson got it for me. Easy breezey. Thanks.
Nicky H.
Very easy process.
Jeff G.
Perfect match.
Shihao M.
Good pick up experience
Glenn M.
The paint was easy to order (ABM & ARC approved) and pick up. Job was completed
Francine S.
They didn't have the order ready
Steven D.
Friendly staff and great paint selection. Color fits perfectly with the backsplash tiles I installed. Thx!
Janet E.
Perfect color! Very fast service.
Tori M.
Excellent customer service!
Susan E.
Easy process ordering and pick up was a breeze
Andrew P.
Ordered at 8:00 PM after the store was closed. Was ready by the time my spouse got there at 6:45 AM the next morning. Phenomenal service.
Robert B.
Great color match.
Sherri P.
Fast, easy, and friendly. Even brought the paint to my car. Loved the service!
Sandy W.
Paint should have been ready for pick up when I showed up. Employee had to go process it and make me wait for it.
David S.
Store staff are great!
Edmond M.
Thank You
Lisa K.
Great service!
Steven W.
I never received the order. I called the store and the store has no order for me.i think I am buying premium paint and I get nothing.
The internet ordering process is so armature. The store couldn’t find my order and couldinf make my order because they said an email wasn’t received. I tried to cancel the order by making another call to customer support and they needed to send a request to their manager. The order still isn’t cancelled and no paint. I paid and have nothing but the run around and headache.
Ken S.
Quick
Sandy W.
Got an email that the samples were ready for pickup so I go up there and they are not ready so I had to wait. The service should have been quicker.
Lauren Y.
Easy to order an easy pick up.
Stephanie J.
I love the color Sandal, it really compliments the tile I used in our bathroom remodel. It covered the bathroom in two coats. My contractor said the paint was easy to work with.
Kenneth D.
It’s paint?
I bought a gallon for like $80 bucks or so to match my house color and hardly used any of it on a fascia board that was replaced.
It’s just paint!
Edwin L.
Great staff in Oro Valley, AZ store
Chia-An H.
Easy
PATRICIA L.
I thought by ordering online and paying in advance, it would not only be easier but faster - that was not the case. I received my email the paint was ready for pick up, but when I showed up, they were unable to find my order and spent nearly 30 minutes calling other stores, asking other colleagues, to finally decide to make the paint I ordered from my email confirmation. I remained calm during the process, but I won't be coming back.
Robert T.
Thank you so much
Michael W.
Love the Aristoshield on my cabinets. Dries hard and never gets sticky.
Kari K.
Super easy
Maia N.
Wonderful customer service by store staff. Fast and helpful.
Thomas M.
Fan deck is just what I needed to help me choose my color schemes!
Kim O.
I went to the store they didn’t receive the order. The manager was rude and I had to wait a half hour for them to figure it out and finally make my paint. I will never do that again
Yvonne E.
We painted our whole interior of our home with Dunn Edwards. I love their paints, even for touch up jobs. I can always count on a superior product.
Edwin L.
Friendly and helpful staff (Oro Valley store).
Ordered online and received an email with confirmation that paint was ready. Very easy. Also picked up some painting supplies when I was there.
Christopher T.
No problems
Danika W.
The online ordering for samples, and in-store pick up is so convenient!
Nathan S.
Went great and friendly employee that helped me. Got my order quickly and was in and out quickly and I placed my order on the website and paid for it.
Sandra C.
Great customer service, courteous and friendly
Kevin B.
Order fulfilled quickly. Pick up was a breeze.
Susan B.
I arrived 2 minutes after closing and the salesman helped me to pick up my sample so I didn’t have to make another trip. Thank you!
Laurie L.
The store pick up of our samples was great however the paint colors are not the same as the swatches. We are thinking that maybe you can't get the exact match in a sample?
Jaideep D.
Great customer service!
clay c.
Have been using Dunn Edwards paints for many years now (switched from the other high end brand due to better quality and performance). I order online and run in to pick up the paint when ready. Staff is knowledgeable and courteous.....No complaints at all....
Joleen W.
Ready for me and helpful finding the other supplies I needed
Nicole S.
Not all items purchased were provided at pickup.
Michael L.
Helpful, knowledgeable employees. This is my go-to store for paint and supplies for home improvement projects.
James W.
Easy transaction
Lindsey P.
Pickup in store was very quick and easy
Ana R.
Quick and easy
James S.
+
Juan M.
Nancy N.
Friendly encounter.
Joseph G.
Got what I wanted, right on time. Not much else to say.
Luke F.
They couldn't find my order at first, and now you have double charged my credit card and can't figure that out so I had to report you as fraud to my cc carrier. Will never go again
Brad H.
Easy order and quick pickup
jim s.
Order stated ready for pick up "Monday at 9:00AM".
Went in Tuesday and the order was never filled. Credit Card was charged though.
Lois C.
While the paint applies nicely, its smell is very strong, persisting even after one week. Even with ventilation I suffered headaches after using. I will finish this bathroom project with the paint, but will not use it again.
Polly B.
The ordering was very easy, but the pick up was delayed because they didn’t have the order. We had to wait while they made it. Just a little inconvenient.
Paul R.
I ordered the paint online due to a neighborhood association request and it was ready the next day. I walked in, gave my name and BAM....I had the gallon of paint in my hand. The customer service was great and funny. I appreciate her and her nice attitude.
James W.
Ordering and pickup was easy
Allan B.
Easy to order, pay and pickup.
Donella G.
Paint was ready when I arrived. Great service.
Lois A.
The pick up process was very efficient, and i will be using again!
Giselle A.
Ok
Tom L.
good
Jennifer L.
Easy pick up, very helpful staff. Helped me to bring paint to my car. Thank you!!
Stacey R.
Easy
Eduardo I.
Perfect match!
Robert I.
All good. Order online ready following morning
Rena R.
Excellent and accommodating same day customer service. Very much appreciated!
Jamie W.
Picking up the paint went very smoothly. it took awhile to navigate the website to place the order.
Olaf K.
I bought the paint online, it was ready when I went to pick it up and the process to paint the door went smoothly.